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Terms & Conditions

Last updated: August 19, 2026 · These terms govern your use of the WhiteLabelTickets platform.

These Terms & Conditions ("Terms") are a binding agreement between you or the entity you represent ("Partner," "you") and the operator of WhiteLabelTickets ("WhiteLabelTickets," "we," "us"). By creating an account, generating a license, deploying the engine, or otherwise using the platform, you agree to these Terms. If you do not agree, do not use the platform.

1. Definitions

  • Platform / Engine — the WhiteLabelTickets ticketing and commerce software we provide, in either lane below.
  • Self-serve lane — an instance we host for you on a subdomain.
  • Dedicated lane — an instance you run in your own infrastructure under a license.
  • Buyer — an end customer who purchases tickets or merchandise through your instance.
  • License — the credentials that authorize a dedicated instance to process payments through our broker.
  • Fee — our per-transaction platform fee, described in Section 5.

2. The service

We provide a white-label ticketing and commerce engine that you operate under your own brand and domain. You are the platform your Buyers see and transact with; we provide the underlying software and the payment-routing service. We may add, change, or remove features over time.

3. Your account & eligibility

You must provide accurate information, keep your credentials secure, and are responsible for all activity under your account and instance. You must be authorized to enter into these Terms on behalf of any entity you represent, and you must use the platform only for lawful purposes.

4. License (dedicated lane)

Subject to these Terms and your payment of Fees, we grant you a limited, non-exclusive, non-transferable, revocable license to run one instance of the Engine in your own infrastructure for the term of this agreement. You may not:

  • resell, sublicense, distribute, rent, or otherwise make the Engine available to any third party as a product;
  • run more instances than your license permits, or share license credentials;
  • remove, disable, or circumvent the license, payment-routing, fee, or telemetry mechanisms;
  • reverse engineer the Engine except to the extent this restriction is prohibited by applicable law.

The Engine, including all software, designs, and documentation, remains our property. You own your brand, your content, and your Buyer relationships.

5. Payments & fees

Payments are processed through Stripe. We act as the payment platform; you connect your own Stripe account as a connected account under our platform, so funds from your sales settle to your account on your payout schedule. We are not the merchant of record for your sales and do not hold your funds.

  • Our platform Fee is taken automatically at the time of each sale. You agree to the Fee schedule provided to you in writing.
  • Buyers cover applicable processing and platform fees at checkout; you keep the full ticket price unless you choose otherwise.
  • Our Fee is non-refundable. If you refund a Buyer, our already-earned Fee for that transaction is not returned.
  • There is no recurring/monthly charge for the Fee model; Fees are collected per transaction.
  • You are responsible for all taxes arising from your sales, and for your own Stripe account, payouts, refunds, and chargebacks.
  • Your use of Stripe is also subject to Stripe's own terms.

6. Chargebacks, refunds & recovery

Because sales on your instance are processed on your own connected Stripe account and you are the merchant your Buyers transact with, you — not WhiteLabelTickets — bear the financial responsibility for the payments you accept.

  • Your financial responsibility. As between you and us, you are solely financially responsible for: (a) all refunds on your sales, whether initiated by you, required by your published policies, or required by law; (b) all chargebacks, payment disputes, and payment reversals on your sales, in the full disputed amount; (c) all dispute, chargeback, and inquiry fees assessed by Stripe or the card networks in connection with your sales; and (d) all losses arising from fraudulent, unauthorized, or misrepresented transactions on your instance.
  • Debit authorization. You authorize Stripe and us to deduct any amount described in this section from your connected Stripe account balance and, where that balance is insufficient, you authorize the debit of the external (bank) account linked to your connected account for the shortfall, in accordance with Stripe's Connected Account Agreement. This authorization survives termination for amounts arising from sales made before termination.
  • Right of offset. If any amount owed under this section cannot be recovered from your balance or linked bank account, we may offset it against any current or future amounts otherwise payable to you through the platform until recovered in full.
  • Reserves & processing holds. We may withhold or hold in reserve amounts payable to you, or suspend payment processing for your instance, where we reasonably determine that: (a) your account, instance, or transactions are under review for suspected fraud or a breach of these Terms; (b) an elevated level of refunds, chargebacks, or disputes has occurred or is reasonably expected; (c) an event sold through your instance has been canceled, postponed, or materially changed; or (d) a hold is required by law or by Stripe. Held amounts are released when the underlying risk has, in our reasonable judgment, passed, less any amounts applied under this section.
  • Canceled events. If an event sold through your instance is canceled or materially rescheduled, you are responsible for funding refunds to all entitled Buyers in full, and you authorize us to apply the debit, offset, and reserve rights above to fund them.
  • Collection. Any amount under this section that remains unrecovered is a debt you owe us, due on demand, and you are responsible for our reasonable costs of collection, including reasonable attorneys' fees, to the extent permitted by law.

7. Your responsibilities

  • You are solely responsible for your events, content, pricing, refunds, customer service, and compliance with all applicable laws (including consumer-protection, tax, anti-fraud, and data-protection laws).
  • You must provide your Buyers your own terms of sale, privacy policy, and refund policy.
  • You must keep your instance, server, and credentials secure, and apply updates we make available.
  • You may not use the platform for unlawful, fraudulent, infringing, or prohibited activity.

8. Data

On a dedicated instance, your Buyers' data resides in your infrastructure and you are the controller of that data. We process limited metadata necessary to route payments and to operate licensing and telemetry. Our handling of data is described in our Privacy Policy. Where required, the parties will enter a data processing addendum.

9. Suspension & termination

We may suspend or revoke your license or account, and/or disable payment processing for your instance, if you breach these Terms, fail to pay Fees, attempt to circumvent the Fee or license mechanisms, or use the platform unlawfully. We will use reasonable efforts to give notice where practical. You may stop using the platform at any time. On termination, your right to run the Engine ends; you remain responsible for obligations accrued before termination, and you are responsible for exporting and retaining your own data.

10. Warranties & disclaimers

The platform is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to these Terms will not exceed the Fees you paid to us in the three (3) months preceding the event giving rise to the claim.

12. Indemnification

You will indemnify and hold us harmless from claims, damages, and expenses arising out of your events, your content, your sales, your Buyers, any refund, chargeback, payment dispute, or payment reversal on your sales (including associated fees described in Section 6), or your breach of these Terms or applicable law.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the platform or by email. Continued use after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules, and any disputes will be resolved in the state or federal courts located in Snohomish County, Washington.

15. Contact

Questions about these Terms: support@whitelabeltickets.co.